Customer Service Print Specialist - Japan

Previous experience in a customer service position Experience within the print or publishing industry, with an appreciation for pre-press & print processes Strong written and verbal communication skills in both English and Japanese Confident handling multiple customer inquiries at once and prioritising tasks effectively Strong problem-solving skills and ability to work independently Familiarity with customer service software and CRM systems Knowledge of graphic design software (e.g., Adobe Creative Suite) would be a plus Understanding of different printing techniques and materials

Handle day-to-day customer inquiries through email, chat and phone. Collaborate with colleagues to resolve customer issues quickly and effectively. Address and resolve standard customer issues independently. Escalate more complex problems to Senior Customer Service team members or the Team Leader when required. Follow up with customers to ensure satisfaction and provide extra support. Take part in pod meetings to share updates, knowledge and improvements. Communicate effectively with team members across regions. Provide feedback on customer service processes and suggest improvements.