Customer Support Specialist (US Timezone, 09:00-18:00 CET) - FULL REMOTE
Company:HeadX
Location:Brazil, CET
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Communication SkillsProblem SolvingEnglish communicationCustomer support
Requirements:
2+ years in a similar customer support role. Proven problem-solving skills and ability to take ownership. Proficiency with Zendesk and modern telephony systems. Experience in the US e-commerce market is preferred. Outstanding command of the English language, both written and spoken.
Responsibilities:
Provide outstanding customer experience via in-app live chat, phone, and email. Solve complex problems, taking ownership from start to finish. Collaborate with internal stakeholders to ensure timely resolutions. Document customer interactions and resolutions in Zendesk. Provide actionable feedback to improve processes. Leverage knowledge base and suggest automations for efficiency.
