Educational Case Manager (Coordinator)

Time management, planning, and prioritization skills Ability to organize and manage multiple responsibilities Professional and approachable demeanor Ability to prioritize and focus on key objectives Effective communications in virtual environments Proficient in using all communication media Ability to build engagement and trust in virtual relationships Works well with others Learning agility – able to adapt to changes Able to acquire new skills Ability to engage, manage and grow virtual relationships Ability to manage remote teachers Ability to work independently High tolerance for ambiguity Bachelor’s Degree required 2-3 years progressive career growth Experience working in a virtual operations and team environment Bilingual in English and Spanish beneficial Proficient in Microsoft Office and Google applications Clear and excellent English communication skills Technology skills Organization skills

Conduct intakes with families/students Coordinate instructors Track student progress Provide quality customer service Support Tutor Me Education Regional Operations Provide outstanding academic services to students and families Operate seamlessly in a virtual operating environment Maintain operating standards Ensure delivery of programs and initiatives Meet operational excellence standards Provide virtual administrative support Manage class schedules Manage virtual tutoring sessions Monitor students’ academic progress Help ensure flawless execution of programs Manage own time Conduct conferences with partner program directors Relish building relationships with students and their families Meet expectations and requirements of customers Foster open communication with students and parents