Project Manager for DTC Ecommerce Marketing Agency (US Based/Remote)

3+ years of experience in project management. Experience in an eCommerce, marketing, or digital agency setting preferred. Familiar with email marketing tools (especially Klaviyo). Familiar with eCommerce platforms (e.g., Shopify). Strong written and verbal communication skills (English). Highly organized, detail-oriented, and proactive. Comfortable analyzing campaign performance metrics (open rate, CTR, CVR, revenue attribution, etc.). Familiarity with Slack, Google Suite, and project management tools (e.g., ClickUp or Asana). Exceptional communication and interpersonal skills. Ability to build relationships with team members and clients. Agency background preferred. Experience with lifecycle marketing, retention, or loyalty programs preferred. Comfortable making Loom videos or screen shares to walk clients through reports.

Lead and manage all aspects of ecommerce marketing projects. Coordinate with internal and external teams. Facilitate regular project meetings with clients. Implement and maintain project management tools and methodologies. Analyze project performance and present findings. Coordinate with internal stakeholders to ensure deadlines are met. Monitor task completion using project management tools. Help QA final email/SMS assets. Serve as the main day-to-day contact for assigned clients. Host weekly or bi-weekly check-ins. Maintain client project trackers, timelines, and campaign calendars. Gather client feedback and relay it to internal teams. Create and deliver monthly performance reports. Surface trends and insights to help clients understand performance. Provide basic commentary or visualizations of retention KPIs and benchmarks. Support the team in optimizing internal workflows and SOPs. Help templatize reporting and streamline campaign handoffs.