Technical Support Specialist | Based in South-East Asia

Posted 5 months agoViewed

South-East AsiaFull-TimeWeb Hosting

Company:

Location:South-East Asia, EST, PST

Languages:English

Seniority level:Middle

Skills:

WordPressEnglish communicationTechnical supportCustomer support

Requirements:

Fluent in English (C1 or native), written and spoken Experience providing customer support in tech or SaaS environments Experience with live chat support Strong record of delivering exceptional, customer-focused solutions Excellent communication skills Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting)

Responsibilities:

Provide expert support on Hostinger products Troubleshoot technical challenges via live chat and tickets Simplify technical issues into actionable steps for customers Contribute to initiatives that enhance customer experience Help make the Kodee AI Assistant smarter Keep updated on Hostinger product updates and web hosting technologies