Technical Support Specialist (based in South-East Asia)
Company:
Location:South-East Asia, EST, PST
Languages:English
Seniority level:Middle
Skills:
Technical supportWordPressCustomer supportEnglish communication
Requirements:
Fluent in English (C1 or native), written and spoken. Experience providing customer support in tech or SaaS environments, ideally through live chat. Excellent communication skills. Understanding of web hosting fundamentals (domains, DNS, emails, control panels, website troubleshooting).
Responsibilities:
Provide expert support on Hostinger products and troubleshoot technical challenges via live chat and tickets. Simplify technical issues for customers of all expertise levels. Contribute to initiatives that enhance the customer experience. Help improve the Kodee AI Assistant. Stay updated on Hostinger product updates and web hosting technologies. Identify ways to deliver better customer experiences.