Spanish Speaking Customer Support for Online Streaming Service -Remote in Greece

Fluency in Spanish and English, both written and spoken. Experience in customer service, preferably in the entertainment or technology sector. Strong communication skills with a focus on providing excellent customer experiences. Ability to handle technical issues and guide customers through problem resolution. Proficient in customer support software and familiar with online streaming platforms. Detail-oriented with effective multi-tasking skills in a fast-paced environment. Flexibility to work varied hours, including evenings and weekends as needed.

Provide exceptional customer support to Spanish-speaking clients regarding online streaming services through phone, email, and chat. Assist customers with inquiries related to subscriptions, account management, and content recommendations. Resolve customer complaints and technical issues to ensure a seamless streaming experience. Document and track customer interactions accurately and manage follow-up communications. Collaborate with technical teams to address complex customer issues and improve service delivery. Stay updated on the latest content available on the platform and inform customers about new releases and features. Gather customer feedback to contribute to service enhancements and product development.