Work with Optiv’s sales representatives to process all product sales orders, confirming orders are aligning to the Optiv sourcing guide, vendor pricing is accurate, and client data on the sales order is accurate. Track fulfillment either by online procurement tools, physical bills, or emails from vendors. Enter serial numbers and term dates on products sold to ensure timely delivery and client satisfaction. Maintain vendor relationships with distributors and manufacturers to ensure seamless interaction between vendor and Optiv’s purchasing. Follow procedures to issue RMA’s for returned products, and adjustment Sales Rep’s commission report timely for each RMA. Follow up on all RMA’s to ensure credits are received from vendor/distributor in timely manner. Increase client service and communication with field Work with Optiv’s International order processing team to process international product sales orders, confirming orders are aligning to the Optiv International sourcing guide, vendor pricing is accurate, client data on the sales order is accurate and correct VAT and shipping charges are applied and billed. Follow procedures to work open product order reports as well as open sales order reports on a monthly basis. Review and research reports by working with the sales field and Vendors to ensure product is shipped timely, Client receives product, and revenue recognition is made.