Participate in the testing process for new product features and updates, ensuring alignment with quality standards. Collaborate closely with development, support, and documentation teams to ensure thorough test coverage. Maintain and enhance manual testing workflows, test cases, and related documentation. Identify, log, and verify defects using established tracking tools. Drive quality assurance initiatives and suggest process improvements within the QA team. Contribute to the development and maintenance of automation tests using C# and other relevant tools.