Customer Success Engineer- Netherlands

Minimum of 5 years in a related function with direct customer advocacy and engagement experience in post-sales with passion for customer success and empathy for customer outcomes and value Experience with Observability, Logs, Metrics, IT Operations and Security with a deep understanding of managing data pipelines through the entire data lifecycle Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.) Fluent speaking and writing skills in English

Act as a trusted/strategic advisor for customers, driving the entire Customer Success lifecycle from onboarding to expansion Become the trusted Cribl expert as customers build out observability pipelines to transform data in their organization Establish and maintain relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers Communicate effectively to our tech touch customers utilizing our customer success platform to automate our ability to respond using data-driven metrics Drive continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams and data sources to reduce, enrich, and route data Clear, effective communicator and collaborator working cross-functionally with the Cribl sales, marketing, product, experience, and engineering teams as the voice of the customer Keep our customers healthy in their customer journey with Cribl to realize value with their purchase and continue to grow as a customer Continually inspire, mentor, and coach team members as an integral piece of the Customer Experience organization