(fluent English) Service Delivery Manager (Argentina)

Fluent in English (C1-C2 levels); 1+ years of experience in a similar position; Proven experience in team management is required; Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel); Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards; Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics; Team player who worked on cross-departmental projects for further service delivery enhancements; Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.); Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people; Excellent at organizing and multitasking, being able to work with several clients at the same time; Having a track record of taking responsibility; Love people and new technologies.

Take part in the new clients' integrations; Simultaneously manage clients from a diverse list of industries; Maintain constant communication with support teams and clients; Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA); Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis; Maintain security standards within teams and also on the client's side; Proactively mediate and resolve any clients' and consultants' concerns etc.; Monitor service quality via internal or external Quality Assurance platforms; Monitor team discipline and ensure corporate culture within the team; Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients; Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants; Help talented people from your teams grow and develop professionally; Work with diverse cultures and countries, and meet wonderful people; Find a permanent place to grow professionally; Be a leader, not a manager.