Customer Support & Nutrition Specialist (German)

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Requirements:

• Completed degree in nutrition science, ecotrophology, or a related field
• 1+ year of professional experience in the field of nutrition
• Very good German and good English skills are a must, both written and spoken
• Ideally some experience in customer service, support, or customer communication
• Strong communication skills, empathy, and enthusiasm for engaging with customers
• Structured and self-reliant working style
• Confident in using digital tools (e.g., helpdesk systems, CRM, Google Suite)

Responsibilities:

• Respond to customer inquiries via email, chat, social media, and phone.
• Provide sound advice on nutrition, supplementation, and longevity.
• Support the creation and quality assurance of content such as FAQ pages, newsletters, and service articles.
• Gather customer feedback, identify patterns or trends in inquiries, and derive suggestions for improving our client's products, processes, and services.
• Maintain and further develop internal and external knowledge bases.
• Work closely with other teams (e.g., Science Team, Product Development, Marketing) and external partners along the value chain to holistically optimize the service experience.