Senior Client Implementation Manager (United Kingdom)

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💎 Seniority level: Manager, 7+ years

📍 Location: United Kingdom

🔍 Industry: SaaS

🏢 Company: Karat👥 251-500💰 about 3 years ago🫂 Last layoff almost 2 years agoStaffing Agency Human Resources Recruiting

🗣️ Languages: English

⏳ Experience: 7+ years

🪄 Skills: Project ManagementData AnalysisProject CoordinationCross-functional Team LeadershipCommunication SkillsAgile methodologiesDocumentationTrainingClient relationship managementSales experienceStakeholder managementChange ManagementCustomer SuccessSaaS

Requirements:

7+ years of program or project management experience in SaaS or technology services, with demonstrated success managing enterprise-level implementations
Proven track record shepherding complex, multi-stakeholder client programs for Fortune 500 or similarly sophisticated organizations
Exceptional organizational and communication skills—including executive presence and the ability to influence senior stakeholders
Deep familiarity with technical implementations or enterprise software onboarding; experience with ATS/recruitment technology integration is highly valuable
Strong collaboration skills; adept at navigating matrix organizations and working across sales, product, engineering, and operations
Proficiency with project management tools like Asana, Smartsheet, Jira, or similar; experience with change management methodologies
A consultative, strategic mindset with a strong bias toward ownership, problem-solving, and creating scalable solutions for enterprise environments
Experience developing implementation playbooks and frameworks that can be leveraged across client segments

Responsibilities:

Architect and execute tailored client onboarding plans for enterprise-level clients, addressing complex implementation needs, establishing and achieving clear milestones and deliverables.
Orchestrate cross-functional resources across Karat teams to support high-touch onboarding for strategic enterprise clients.
Translate client requirements into practical onboarding roadmaps tailored to each client's specific needs.
Serve as the trusted advisor throughout the enterprise client onboarding journey, ensuring seamless platform adoption and stakeholder alignment.
Anticipate and mitigate implementation risks unique to large-scale deployments, developing creative solutions to maintain momentum.
Facilitate effective knowledge transfer through structured training sessions and documentation.
Track onboarding progress against established KPIs and provide regular status updates to stakeholders.
Collaborate with Sales, Product, and Support teams to ensure seamless client handoffs between phases, as well as ensure enterprise client requirements influence roadmap priorities.
Document client onboarding patterns and contribute to the development of repeatable onboarding playbooks and templates

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