🪄 Skills: Cloud ComputingREST APIWebRTCCommunication SkillsCustomer serviceTroubleshootingTechnical support
Requirements:
2+ years of experience in a client-facing, technical role.
Past telecom experience, including knowledge of SIP and IP Telephony protocols, and experience using packet capture tools (e.g. Wireshark).
Strong knowledge of RESTful API’s with the ability to understand and troubleshoot issues with cloud solutions.
Responsibilities:
Help customers solve their technical challenges through tickets, phone calls, and chat conversations
Interact, collaborate and network with other departments in Twilio in your search for solutions that our customers need.
Work cross functionally with Engineering, Product Management and Sales. Sometimes you will work with similar cross-functional teams from partner organizations.