Customer Support Engineer - EMEA

Bachelor's degree in Computer Science, Engineering, or a related technical field. 2-3 years in a customer-facing role (e.g., Customer Success Engineer, Technical Support Engineer) with API product focus. Strong proficiency in JavaScript. Solid understanding of API concepts, RESTful architecture, and web services. Strong written and verbal communication skills in English. Empathetic with a willingness to understand customer perspectives. Some familiarity with SQL.

Conduct 1:1 onboarding consultations to assist customers with API integration. Serve as the primary technical contact for customers, troubleshooting issues. Amplify customer voices to the product team as a liaison. Monitor API usage and performance to proactively identify issues. Utilize JavaScript skills to craft sample code snippets for customers. Develop automation scripts for API testing, validation, and monitoring. Educate users on product nuances, build relationships, and identify expansion opportunities. Increase user adoption and activation through training and consultations.