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Customer Success Engineer - EMEA

Posted 5 days agoViewed

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💎 Seniority level: Junior, 2-3 years

🔍 Industry: Software Development

🗣️ Languages: English

⏳ Experience: 2-3 years

Requirements:
  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • 2-3 years in a customer-facing role, preferably as a Customer Success Engineer, Technical Support Engineer, or similar role, with a focus on API products.
  • Strong proficiency in JavaScript and a solid understanding of API concepts, RESTful architecture, and web services.
  • Strong written and verbal skills in English.
  • Naturally empathetic, with a willingness to step into customers' shoes.
  • Some familiarity with SQL.
Responsibilities:
  • Conduct 1:1 onboarding consultations to assist customers in seamlessly integrating our APIs into their web and mobile applications.
  • Serve as the primary technical contact for our customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
  • Act as a liaison between the product team and customers, amplifying customer voices in product development.
  • Monitor API usage and performance to identify and resolve potential issues before they impact customers.
  • Utilize your JavaScript skills to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
  • Develop automation scripts for API testing, validation, and monitoring processes.
  • Educate users on product nuances, build strong relationships, manage the self-service book of business, and identify expansion opportunities.
  • Increase user adoption and activation through training, consultations, demos, and office hours.
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🧭 Full-Time

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🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud DetectionCyber SecuritySoftware

  • 2-3 years in a customer-facing role, preferably as a Customer Success Engineer, Technical Support Engineer, or similar role, with a focus on API products.
  • Strong proficiency in JavaScript and a solid understanding of API concepts, RESTful architecture, and web services.
  • Naturally empathetic, with a willingness to step into customers’ shoes.
  • Some familiarity with SQL.
  • Conduct 1:1 onboarding consultations to assist customers in seamlessly integrating our APIs into their web and mobile applications.
  • Serve as the primary technical contact for our customers, addressing inquiries, troubleshooting issues, and providing effective solutions.
  • Act as a liaison between the product team and customers, amplifying customer voices in product development.
  • Monitor API usage and performance to identify and resolve potential issues before they impact customers.
  • Utilize your JavaScript skills to craft sample code snippets and offer tailored recommendations to optimize customer integrations.
  • Develop automation scripts for API testing, validation, and monitoring processes.
  • Educate users on product nuances, build strong relationships, manage the self-service book of business, and identify expansion opportunities.
  • Increase user adoption and activation through training, consultations, demos, and office hours.
Posted 5 days ago
Apply
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🔥 Customer Success Engineer, EMEA
Posted about 1 month ago

📍 United States, United Kingdom

🧭 Full-Time

💸 100000.0 - 130000.0 GBP per year

🔍 Customer Success

🏢 Company: runZero

  • Experience in SaaS customer success
  • Basic understanding of API’s
  • Basic understanding of computer networking and “how the internet works”
  • Curiosity to learn about the security industry
  • Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
  • Desire to build your technical skills
  • Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
  • Serve as a problem solver and subject matter expert of the runZero platform and network security industry
  • Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
  • You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
  • Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams

CybersecurityAPI testingRESTful APIsNetworkingComputer skillsScriptingDebuggingCustomer SuccessSaaS

Posted about 1 month ago
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