ApplyCustomer Success Engineer, EMEA
Posted about 1 month agoViewed
View full description
📍 Location: United States, United Kingdom
💸 Salary: 100000.0 - 130000.0 GBP per year
🔍 Industry: Customer Success
🏢 Company: runZero
🗣️ Languages: English
🪄 Skills: CybersecurityAPI testingRESTful APIsNetworkingComputer skillsScriptingDebuggingCustomer SuccessSaaS
Requirements:
- Experience in SaaS customer success
- Basic understanding of API’s
- Basic understanding of computer networking and “how the internet works”
- Curiosity to learn about the security industry
- Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource
- Desire to build your technical skills
Responsibilities:
- Develop and maintain long-term relationships with customers through regular interactions and proactive meetings
- Serve as a problem solver and subject matter expert of the runZero platform and network security industry
- Collaborate cross functionally with the sales, support, and engineering teams to improve internal processes, build documentation to support the customer lifecycle, and the overall customer experience
- You will maintain a deep understanding of our product, lead strategic conversations, and share the most relevant features/functionality for your clients specific business needs
- Be an advocate for your customer by managing their feedback, product needs/wants, and sharing their requests to internal runZero teams
Apply