Customer Testimonial Specialist

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Requirements:

• Experience with video/audio editing tools (e.g., QuickTime, iMovie, Clipchamp, Descript)
• Strong attention to detail and organizational skills
• Ability to identify and extract impactful customer quotes
• Proficiency in Google Workspace (Sheets, Drive) or similar tools
• Excellent file management and naming discipline
• Strong written communication skills for transcript cleanup and documentation
• Self-starter with the ability to manage tasks independently

Responsibilities:

• Review AI-flagged Gong calls to identify and validate positive customer testimonials
• Extract high-quality testimonial clips and follow established SOPs for processing
• Trim and crop video/audio segments to highlight the most compelling testimonial moments
• Organize testimonial assets by product features, use cases, and customer segments
• Maintain and update a structured spreadsheet with detailed testimonial metadata
• Upload and organize files in shared drives using proper naming conventions
• Identify and flag high-priority testimonials for immediate marketing use
• Ensure quality, consistency, and organization across all media assets