Excellent English and grammar. Excellent problem-solving skills. Project planning, including collaborative and individual time management. Passion for supporting team members and sharing knowledge. Strong sense of empathy and advocacy for others. Passion for helping Bitwarden users. Experience from a previous technical position (e.g., Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer) or equivalent education/skills. Ability and desire to work remotely. Familiarity with several of the following: Bitwarden, Linux, Windows, macOS, Docker, Kubernetes, Podman, NFS, CIFS, Bash, PowerShell, Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare, Okta, GCP, AWS, Azure, Android, iOS, GitHub, NGINX, SQL, TCP/IP, DNS, HTTP, SMTP, SSO, SCIM, TLS/SSL, PKI, RESTful APIs.