Account Manager (Post-Sales)

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Requirements:

• 3+ years in an Account Manager, Customer Success, or Sales role—preferably in a startup, SaaS, or creative agency setting.
• Fluent in English.
• Strong commercial acumen with a proactive, sales-oriented mindset—you love spotting opportunities and going after them.
• Highly organized and independent: you thrive in fast-paced environments and take full ownership of client outcomes.
• Exceptional communication and interpersonal skills—you build trust fast and tailor your style to diverse client types.
• Familiar with tools like Hubspot.
• Strong psychological maturity to handle challenging or high-pressure situations with resilience and professionalism.

Responsibilities:

• Own post-sales relationships with a portfolio of clients, ensuring their success and growth with Awesomic.
• Act as the strategic point of contact for clients after onboarding—guiding them, identifying opportunities, and building loyalty.
• Proactively identify expansion opportunities (upsell/cross-sell), work closely with sales and product to drive value.
• Conduct regular check-ins and strategic reviews with clients to understand business goals and align service offerings.
• Maintain CRM hygiene and track key metrics related to client growth, satisfaction, and retention.
• Build strong relationships with decision-makers to become a trusted advisor.
• Monitor client usage, identify friction points, and solve issues before they escalate.
• Educate clients on features and new services that add value to their workflow.