Customer Service Representative - MX

Posted 28 days agoViewed

💎 Seniority level: Junior, 1-3 years

📍 Location: United States, Mexico, Philippines

🔍 Industry: Software

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Customer serviceTroubleshootingTechnical supportCRMCustomer supportEnglish communication

Fluent English speaker with strong verbal, written, and interpersonal skills
At least 1 - 3 years of experience in a customer-facing role
Ability to quickly learn complex software products
Familiarity with collaboration (Slack) & ticketing software (CRM, such as Hubspot)

Communicate with customers via phone, email and chat, with most requests via email
Provide knowledgeable answers to questions about our product
Become an expert in our gym management software
Collaborate with our engineering team on software issues