Sr. Technical Account Manager - Enterprise - (Remote - US)

5+ years of experience in a technical account management or similar role. Strong understanding of networking protocols, cloud technologies, and enterprise software solutions. Proficiency in scripting languages such as Python, Bash, or PowerShell.

Lead technical onboarding and training sessions for enterprise clients. Act as the main point of contact for all technical inquiries and escalations. Collaborate with product and engineering teams to address client-specific requirements. Monitor client usage and performance metrics to proactively identify areas for improvement. Conduct regular business reviews with clients to assess satisfaction and gather feedback. Develop and maintain comprehensive documentation and best practices for clients. Advocate for clients within the organization, ensuring their needs are prioritized.