Snowflake Engineer (Remote in US)

2+ years of experience in a technical support, SRE, or DevOps role Strong proficiency and 2+ years of experience supporting Snowflake Data Cloud platforms is required Proficiency and experience in other cloud technologies (e.g. SQL, Redshift, BigQuery, etc.) Familiarity with cloud platforms (e.g. AWS, Azure, GCP) Strong understanding of data warehousing concepts Ability to read and interpret logs, error messages, and performance metrics Excellent written and verbal communication skills Strong customer-first mindset with a sense of urgency and ownership Strong debugging, problem solving and logic skills Scripting experience in Python, Bash, and PowerShell Exposure to ETL tools, data pipelines, and BI platforms Knowledge of incident management and ticketing tools (e.g. ConnectWise, Jira, Zendesk, ServiceNow)

Monitor and maintain modular cloud-based systems Diagnose and troubleshoot product and configuration issues in customer environments. Collaborate with internal teams (Managed Services, Professional Services, Sales, etc) to address bugs, propose improvements, and provide feedback from the field Maintain ownership of technical issues through resolution, including timely updates and clear documentation Create and maintain knowledge base articles, internal runbooks, and customer-facing documentation Participate in after-hours support as needed Contribute to the continuous improvement of support tools, processes, and best practices