Manage a high-volume loan portfolio from funding through payoff.
Serve as the primary point of contact for borrower communications.
Partner with title companies to track closings and issue payoff statements.
Monitor delinquency risks and escalate to management with resolution strategies.
Follow up on outstanding payments and unresolved balances.
Ensure documentation and servicing actions comply with all policies and regulations.
Liaise with third-party vendors for lien release and default processes.
Propose and implement process improvements and system enhancements.
Lead special projects and conduct data analysis for leadership reports.
Data AnalysisCustomer service
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About Knock
Knock is transforming homeownership, making it simpler and more certain for everyone. Since 2015, they have pioneered innovative financing solutions, including the first-of-its-kind Knock Bridge Loan™. This unique offering enables you to use the equity in your current home to purchase a new one, eliminating the stress of selling first. Knock supports over 120,000 real estate agents across 75 markets in the U.S. and has earned an A+ Better Business Bureau rating. They have received over $46 million in funding across 6 rounds.
How We Work
Knock operates with a remote-first philosophy, empowering a distributed team across the US. They prioritize clear communication and leverage technology to ensure everyone stays connected and productive. Their culture is guided by what they call "POPSICLE values," which emphasize a supportive and growth-oriented environment. The company has been recognized as one of Inc.'s Best Workplaces multiple times.
Why Join Us
Drive meaningful impact by modernizing the homeownership journey for thousands of individuals and families.
Thrive in a remote-first environment with flexible work arrangements and a people-first approach.
Collaborate with talented, curious colleagues in a supportive, growth-oriented culture.
Contribute to a company backed by top investors and recognized for innovation in the real estate tech space.
Benefits & Perks
100% remote work culture.
Comprehensive medical, dental, and vision benefits for full-time employees, with 100% of employee premiums covered.
Flexible Paid Time Off for full-time employees, with a minimum of two weeks required annually.
Paid parental leave (12 weeks for birthing parent, 6 weeks for non-birthing parent).
$1,000 annually for professional development.
401K for all employees.
$75 monthly allowance for health & wellness.
Up to $400 monthly for co-working space for eligible employees.
$100 monthly allowance for home internet, mobile phone, or other communication devices.