Customer Success - Inbound (REMOTE)

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💎 Seniority level: Middle, 3 years

📍 Location: United States

🔍 Industry: Real Estate

🏢 Company: Knock👥 101-250💰 $20,000,000 about 4 years agoCRM Advertising SaaS Real Estate Software

🗣️ Languages: English, Spanish

⏳ Experience: 3 years

🪄 Skills: Customer serviceMultitaskingExcellent communication skillsAdaptabilityProblem-solving skillsRelationship managementTechnical support

Requirements:

Minimum 3 years of relevant experience
Bilingual in Spanish a plus
Real estate license preferred but not mandatory
Experience with high volume communications (phone, email, text)
Confident in using technology platforms

Responsibilities:

Serve as first point of contact for lenders, agents, and borrowers
Educate on Knock Bridge Loan details and value proposition
Provide technical assistance and support on inquiries
Follow up on social media interactions
Support team and take on ad-hoc projects