Case Manager - MX

Posted about 1 month agoViewed

📍 Location: Mexico, United States, Philippines

🔍 Industry: Customer Service

🏢 Company: Hireframe👥 101-250 Management Consulting Consulting Sales Professional Services

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationVerbal communicationCustomer supportEnglish communication

Requirements:

Excellent verbal and written communication skills in English
Strong organisational and detail-oriented mindset.
Prior experience in support, customer service, or case management.

Responsibilities:

Monitor and manage incoming requests for assistance for potential scams.
Collect all required information from customers and ensure it is complete and accurate.
Communicate with customers compassionately and professionally, providing updates and gathering additional details as needed.
Coordinate internally with your crypto investigation experts to move cases forward.
Document case progress and ensure timely resolution.

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