Senior Product Manager, Platform & Enablement

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Requirements:

• 4+ years of experience in product management, with a proven track record of developing and managing internal tools and workflows.
• Strong understanding of internal operations and process optimization.
• Proficiency in using data analytics tools and methodologies to drive product decisions.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced, collaborative environment.

Responsibilities:

• Deeply understand the workflows and tooling needs of our Implementation Managers and Product Support Specialists, translating these insights into actionable product strategies for internal tools and processes.
• Identify and implement improvements to internal workflows, streamlining processes and enhancing efficiency.
• Conduct market research to identify new opportunities and define potential hardware enhancements, working closely with our hardware team to define the solution.
• Define and execute your product roadmap, prioritizing features and enhancements based on staff user needs, business goals, and market dynamics.
• Utilize data analytics to inform product decisions, track key performance indicators (KPIs), and measure the impact of product initiatives on staff efficiency and satisfaction.
• Collaborate closely with data analytics, product design, engineering, and other stakeholders to ensure alignment and successful product delivery.
• Effectively communicate product vision, strategy, and progress to internal and external stakeholders, including senior leadership.
• Manage the entire product lifecycle, from ideation and development to launch and post-launch optimization.