Senior Product Manager, Platform & Enablement

4+ years of experience in product management, with a proven track record of developing and managing internal tools and workflows. Strong understanding of internal operations and process optimization. Proficiency in using data analytics tools and methodologies to drive product decisions. Excellent communication, presentation, and interpersonal skills. Strong analytical and problem-solving abilities. Ability to work effectively in a fast-paced, collaborative environment.

Deeply understand the workflows and tooling needs of our Implementation Managers and Product Support Specialists, translating these insights into actionable product strategies for internal tools and processes. Identify and implement improvements to internal workflows, streamlining processes and enhancing efficiency. Conduct market research to identify new opportunities and define potential hardware enhancements, working closely with our hardware team to define the solution. Define and execute your product roadmap, prioritizing features and enhancements based on staff user needs, business goals, and market dynamics. Utilize data analytics to inform product decisions, track key performance indicators (KPIs), and measure the impact of product initiatives on staff efficiency and satisfaction. Collaborate closely with data analytics, product design, engineering, and other stakeholders to ensure alignment and successful product delivery. Effectively communicate product vision, strategy, and progress to internal and external stakeholders, including senior leadership. Manage the entire product lifecycle, from ideation and development to launch and post-launch optimization.