Principal Client Advisor, Expansion (U.S. - Central or East Coast)

Posted about 2 months agoViewed

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💎 Seniority level: Principal, 10+ years

📍 Location: United States

💸 Salary: 120000.0 - 140000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Karat👥 251-500💰 about 3 years ago🫂 Last layoff almost 2 years agoStaffing Agency Human Resources Recruiting

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipData AnalysisSalesforceCross-functional Team LeadershipAccount ManagementRecruitmentClient relationship managementSales experienceStakeholder managementStrategic thinkingChange Management

Requirements:

10+ years of enterprise customer success, strategic account management, or similar client-facing roles
Startup (fast-paced, high-growth, quick-change) experience preferred
Proven track record managing complex, multi-stakeholder relationships at Fortune 500 or similarly large enterprise organizations
Experience driving upsell/expansion revenue while maintaining high retention rates in a B2B SaaS environment
Strong consulting background or demonstrated ability to influence C-level stakeholders and drive organizational change (technical leaders a strong plus)
History of managing large-scale technology implementations or transformation projects
Deep expertise in building business cases and ROI analyses to justify program expansions
Strong understanding of technical recruiting, engineering operations, or related domains that impact senior technology leaders
Experience using modern sales tech stack (Salesforce, Sales Engagement Platforms, LinkedIn Sales Navigator)

Responsibilities:

Serve as the strategic advisor for the Company's most sophisticated enterprise clients, managing complex, multi-stakeholder relationships and delivering high-impact solutions that drive transformational outcomes.
Lead strategic growth initiatives for a portfolio of high-value enterprise accounts, consistently driving exceptional YOY revenue growth through renewals and expansions.
Cultivate executive-level relationships across your portfolio of enterprise clients, positioning the Company's solutions to address complex organizational challenges and achieve measurable business impact.
Analyze various performance data sets and metrics, continuously providing insights that ensure clients make informed decisions throughout their Company partnership.
Work closely with other GTM teams to develop and execute account strategies that maximize opportunities for growth within the client account.
Act as the client's voice within the Company, representing their feedback and needs to relevant teams, such as product, marketing, solutions, and customer experience.
Partner with senior stakeholders across divisions to drive organizational change management, building consensus on hiring process improvements and establishing shared goals, success metrics, and accountability frameworks.

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