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CX Content Designer
Posted 3 days agoViewed
Requirements:
- Proven experience as a copywriter or related role.
- Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
- Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
- Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.
- Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
- Strong research and data reporting skills.
- Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
- Comfortable using HubSpot, Notion, Excel, and tools alike.
- Results-oriented – act with a sense of urgency, strong follow-up
- Ability to see the big picture while maintaining strong attention to detail
- Demonstrated data analysis and problem-solving skills
- Ready to work in a fast-paced environment and with a continuous improvement attitude.
- Good time-management and organizational skills.
- Flexibility and creativity to deal with unexpected situations.
Responsibilities:
- Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
- Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
- Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
- Planning dates and scheduling communication according to the existing needs and internal guidelines
- Present regular reporting and assessment on the user outcomes of communication
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- Proven experience as a copywriter or related role.
- Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
- Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
- Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.
- Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
- Strong research and data reporting skills.
- Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
- Comfortable using HubSpot, Notion, Excel, and tools alike.
- Results-oriented – act with a sense of urgency, strong follow-up
- Ability to see the big picture while maintaining strong attention to detail
- Demonstrated data analysis and problem-solving skills
- Ready to work in a fast-paced environment and with a continuous improvement attitude.
- Good time-management and organizational skills.
- Flexibility and creativity to deal with unexpected situations.
- Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
- Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
- Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
- Planning dates and scheduling communication according to the existing needs and internal guidelines
- Present regular reporting and assessment on the user outcomes of communication
Project ManagementData AnalysisUser Experience DesignCommunication SkillsWritingEditingEnglish communication
Posted 3 days ago
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