CX Content Designer

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Requirements:

• Proven experience as a copywriter or related role.
• Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.
• Experience managing diverse projects supporting the CX department, with focus on communications, reducing response rates, and enhancing user experience.
• Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.
• Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).
• Strong research and data reporting skills.
• Fluent and proficient in English—Exceptional writing, editing and proofreading skills.
• Comfortable using HubSpot, Notion, Excel, and tools alike.
• Results-oriented – act with a sense of urgency, strong follow-up
• Ability to see the big picture while maintaining strong attention to detail
• Demonstrated data analysis and problem-solving skills
• Ready to work in a fast-paced environment and with a continuous improvement attitude.
• Good time-management and organizational skills.
• Flexibility and creativity to deal with unexpected situations.

Responsibilities:

• Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.
• Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.
• Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.
• Planning dates and scheduling communication according to the existing needs and internal guidelines
• Present regular reporting and assessment on the user outcomes of communication