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Team Lead, тимчасово (Київ, віддалено)

Posted 4 days agoViewed

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💎 Seniority level: Lead

📍 Location: Ukraine

🔍 Industry: Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Ukrainian, English

🪄 Skills: LeadershipQACommunication SkillsProblem SolvingCustomer serviceMentoringMultitaskingCoachingTeam managementCRMEnglish communication

Requirements:
  • High proficiency in Ukrainian and English at B1 level
  • Ability to clearly formulate thoughts
  • Multitasking and prioritization skills
  • Positive and responsible attitude
  • Personal laptop/computer (at least 8 GB RAM) and a stable internet connection (minimum 40-50 Mbit/s)
Responsibilities:
  • Monitoring consultant performance
  • Performing quality assurance checks
  • Providing support to consultants and coordinating client communication
  • Working with confidential client information, adhering to security principles
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