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(fluent Dutch and English) Customer Support Consultant (Remote)

Posted 6 days agoViewed

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💎 Seniority level: Experience in customer support

📍 Location: Bosnia and Herzegovina, Albania, CET

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: Dutch, English

⏳ Experience: Experience in customer support

🪄 Skills: Communication SkillsTroubleshootingTechnical supportCustomer support

Requirements:
  • Dutch and English languages at advanced/C1 level
  • Experience in customer support
  • Technical background is a must
Responsibilities:
  • Provide customer support via calls, emails, chats, and social media
  • Build positive and long-lasting relationships with customers
  • Identify and escalate complex technical issues, ensuring prompt resolution of requests
  • Assist customers with inquiries related to product features
  • Meet team KPIs
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services
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