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(Networking) Technical Support Consultant (Philippines, remotely)

Posted 3 days agoViewed

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📍 Location: Philippines

🔍 Industry: Technical Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

🪄 Skills: Cloud ComputingCybersecurityAmazon Web ServicesAzureNetworkingTroubleshootingTechnical supportCRMCustomer supportEnglish communication

Requirements:
  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior experience in tech support, desktop support, or a similar role is a must
  • Strong troubleshooting and problem-solving skills, attention to detail
  • Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
  • Basic understanding of cybersecurity, working experience with ISP
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills
Responsibilities:
  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Gather data to ensure the required technical info is collected to resolve even more complex tickets
  • Gather required technical information to ensure the resolution of complex cases
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services
  • Securely work with customers’ sensitive information
  • Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues
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