Senior Technical Product Manager

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Requirements:

• 7+ years of experience in product management, with a track record of successfully launching and managing SaaS products or platforms.
• Deep understanding of API, messaging systems, high-scale data processing, event-driven architectures, and cloud infrastructure.
• Proven ability to develop and execute product strategy, prioritize features, and drive product roadmap planning in a fast-paced, agile environment.
• Strong analytical skills, with the ability to gather and interpret data, identify trends, and make data-driven decisions.
• Excellent communication, collaboration, and leadership skills, with the ability to influence and inspire cross-functional teams.
• Experience working with enterprise customers and a strong customer focus, with the ability to empathize with customer needs and pain points.
• Passion for innovation, creativity, and solving complex problems to deliver impactful solutions.

Responsibilities:

• Develop and articulate a clear product vision and strategy for Core Messaging, ensuring alignment with the company's goals and strategic advancements.
• Define, review feature requests, and prioritize product features and enhancements based on customer feedback, market research, competitive analysis, and business objectives, focusing on message processing, real-time routing, and system scalability.
• Create and maintain a detailed product roadmap, outlining key milestones, dependencies, and timelines for delivering new platform capabilities that enhance messaging performance and agent matching.
• Work closely with Engineering, Infrastructure, Cloud, AI/ML teams, Sales, and Customer Success to align priorities and drive execution of platform improvements that optimize system performance and reliability.
• Champion a platform-first approach, ensuring the Core Messaging infrastructure is designed for high availability, low latency, and the ability to process billions of messages with optimal efficiency.
• Conduct ongoing research and analysis to identify emerging trends in large-scale messaging, AI-driven routing, and competitive landscape insights to inform platform evolution.
• Engage with enterprise customers, partners, and internal stakeholders to gather insights on performance bottlenecks, pain points, and evolving needs, translating feedback into actionable product improvements.
• Partner with Marketing, Sales, and Customer Success teams to develop go-to-market strategies, ensuring seamless adoption of new platform features and driving overall business impact.
• Define key performance indicators (KPIs) and metrics to measure the effectiveness of Messaging capabilities, leveraging data to optimize performance, reduce latencies, and improve message delivery accuracy.
• Stay informed about advancements in distributed messaging systems, cloud-native architectures, and best practices in high-scale messaging, sharing insights to drive platform innovation.