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Head of Customer Success
Posted 9 days agoViewed
🏢 Company: TrueDialog, Inc.
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🔥 Head of Customer Success
Posted 7 days ago
📍 USA
🧭 Full-Time
💸 160000.0 - 280000.0 USD per year
🔍 Animal Health
🏢 Company: Vetcove 👥 101-250💰 $3,025,000 Pre-seed over 8 years agoPharmaceuticalMarketplaceSupply Chain ManagementVeterinaryHealth CareHealth Diagnostics
- 10+ years of account management, relationship-based sales, or similar experience
- Previous people management responsibilities for a team of 3+
- Proven experience managing complex enterprise relationships
- An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
- Strong attention to detail and project management skills
- Interest in data and more quantitative problem solving
- Ability to adapt quickly and manage many concurrent responsibilities
- Expertise in Excel, PowerPoint, and Word
- A positive attitude and team-based mentality; excellent collaboration skills
- Comfortability in a fast-paced environment
- Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
- Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
- Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
- Gather feedback to inform our commercial strategy and development priorities
- Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
- Continually iterate on team process to optimize performance
- Conduct regular account reviews to set achievable goals and asses performance across accounts
Project ManagementData AnalysisPeople ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsCollaborationAttention to detailPresentation skillsInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsAccount ManagementNegotiation skillsReportingActive listeningClient relationship managementBudgetingRelationship managementSales experienceData visualizationTeam managementStrategic thinkingFinancial analysisCustomer SuccessPowerPoint
Posted 7 days ago
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🔥 Head of Customer Success & Account Management
Posted 11 days ago
📍 United States
🧭 Full-Time
🏢 Company: Kalos AI
- 8+ years in a fast-paced, high-growth environment, in account management or customer success roles.
- Strong analytical skills with a data-driven mindset.
- Exceptional project management and organizational abilities.
- You thrive on moving fast, taking ownership, and delivering results that drive revenue and growth.
- You have experience working cross-functionally and influencing others to achieve shared goals.
- Comfortable navigating ambiguity and tackling a variety of challenges.
- Conduct onboarding calls, setup technology, and ensure customers have what they need to succeed with our platform.
- Learn what matters to customers, help strategize with them and act as a business strategist for them. Guide on how to use Kalos and can do so to improve and grow faster. Monitor and improve customer retention, satisfaction, and analyze customer feedback to identify improvements.
- Help us learn from customer feedback and deliver feedback to our engineering team to guide company strategy & prioritization. Help us lay out systematic ways to track and drive progress.
- Start as an IC, then when it's time to expand, build out your function.
LeadershipProject ManagementBusiness DevelopmentData AnalysisCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsMentoringOrganizational skillsAdaptabilityAccount ManagementClient relationship managementRelationship managementTeam managementStrategic thinkingProcess improvementCustomer SuccessSaaS
Posted 11 days ago
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🔥 Head of Customer Success
Posted 15 days ago
🧭 Full-Time
🔍 SaaS
🏢 Company: Capsule👥 251-500💰 $300,000,000 Series D almost 4 years ago🫂 Last layoff over 2 years agoPharmaceuticalRetailHealth Care
- 7+ years of experience in Customer Success, Account Management, or a related role at a SaaS company.
- Proven ability to drive customer engagement, retention, and expansion.
- Strong relationship-building skills with a consultative, customer-first approach.
- Excellent communication and problem-solving abilities.
- Experience working cross-functionally with product, sales, and marketing teams.
- Entrepreneurial mindset —comfortable operating in a fast-moving, early-stage startup.
- Passion for AI and video technology is a plus!
- Own the customer journey —from onboarding to expansion— ensuring a seamless and high-value experience.
- Develop and implement scalable processes to drive adoption, retention, and customer satisfaction.
- Act as the primary point of contact for key customers, understanding their needs and advocating for their success.
- Proactively identify churn risks and work cross-functionally to mitigate them.
- Provide training, best practices, and strategic guidance to help customers maximize Capsule’s impact.
- Gather customer feedback and partner with product teams to influence feature development and roadmap priorities.
- Create and manage customer success resources (e.g., help docs, FAQs, training materials).
- Work closely with sales to drive renewals and expansion opportunities.
- Lay the foundation for a high-impact customer success team as Capsule scales.
Posted 15 days ago
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🔥 Head Of Customer Success
Posted 27 days ago
🏢 Company: Nexum Consulting
- Egresado o estudiante avanzado de Administración de Empresas, Contador, Marketing, Ingeniería o carreras similares
- Experiencia de al menos 4 años liderando equipos de trabajo en roles similares
- Nivel de Inglés bilingüe (excluyente)
- Excelente manejo de herramientas informáticas
- Marcado perfil comercial
- Liderar y supervisar al equipo de trabajo, garantizando su desempeño y desarrollo profesional
- Entrenar y motivar a los miembros del equipo para mejorar la satisfacción y retención de los clientes
- Alinear las metas de éxito del cliente con los objetivos comerciales de la empresa
- Participar en negociaciones comerciales con clientes claves, asegurando condiciones favorables para la empresa
- Utilizar métricas e indicadores claves para medir la satisfacción del cliente y la efectividad de las soluciones implementadas
- Gestionar situaciones de clientes insatisfechos o problemas críticos que requieren atención urgente
Posted 27 days ago
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