Head of Customer Success

Posted 6 days agoViewed

💎 Seniority level: Manager, 10+ years

📍 Location: USA

💸 Salary: 160000.0 - 280000.0 USD per year

🔍 Industry: Animal Health

🏢 Company: Vetcove👥 101-250💰 $3,025,000 Pre-seed over 8 years agoPharmaceutical Marketplace Supply Chain Management Veterinary Health Care Health Diagnostics

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: Project ManagementData AnalysisPeople ManagementCross-functional Team LeadershipStrategic ManagementCommunication SkillsCollaborationAttention to detailPresentation skillsInterpersonal skillsExcellent communication skillsAdaptabilityProblem-solving skillsAccount ManagementNegotiation skillsReportingActive listeningClient relationship managementBudgetingRelationship managementSales experienceData visualizationTeam managementStrategic thinkingFinancial analysisCustomer SuccessPowerPoint

Requirements:

10+ years of account management, relationship-based sales, or similar experience
Previous people management responsibilities for a team of 3+
Proven experience managing complex enterprise relationships
An eagerness to be involved in the details of ongoing projects, despite a high-level role & title
Strong attention to detail and project management skills
Interest in data and more quantitative problem solving
Ability to adapt quickly and manage many concurrent responsibilities
Expertise in Excel, PowerPoint, and Word
A positive attitude and team-based mentality; excellent collaboration skills
Comfortability in a fast-paced environment

Responsibilities:

Manage a team of 8-10 people focused on supporting Vetcove’s largest manufacturer partners
Assist in developing strategies for, implementing, and proving the effectiveness of different initiatives, alongside the team and partners
Travel (up to 25%) to clients for in-person business reviews and strategy sessions, building strong trust
Gather feedback to inform our commercial strategy and development priorities
Assist in outlining and reviewing team-created materials that will be sent to clients (proposals, results decks, QBRs, etc.)
Continually iterate on team process to optimize performance
Conduct regular account reviews to set achievable goals and asses performance across accounts

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