Capsule

👥 251-500💰 $300,000,000 Series D almost 4 years ago🫂 Last layoff over 2 years agoPharmaceuticalRetailHealth Care💼 Private Company
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Capsule is at the forefront of rebuilding the $425 billion pharmacy industry, and now, we're applying that innovative spirit to the world of video. We're building AI-powered video tools designed specifically for enterprise teams, helping them create professional, on-brand videos at scale. Our platform is already making waves, used by hundreds of enterprises, including industry leaders like HubSpot, ServiceNow, and Instacart. Our tech stack is built to support our vision. We leverage technologies like Shopify, Cloudflare, and jsDelivr to ensure a robust and scalable platform. Our engineering culture values collaboration and a fast-paced environment, where innovation is not just encouraged but essential. We operate with the understanding that everybody needs some looking after sometimes, and we apply this philosophy to both our customers and our team. We're a venture-backed startup with strong backing from top investors, and we are rapidly expanding. We're looking for passionate individuals to join our team and help us shape the future of video technology. This is a great opportunity to work remotely, contributing to a company that’s redefining industries and making a real impact.

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🧭 Full-Time

🔍 SaaS

  • 7+ years of experience in Customer Success, Account Management, or a related role at a SaaS company.
  • Proven ability to drive customer engagement, retention, and expansion.
  • Strong relationship-building skills with a consultative, customer-first approach.
  • Excellent communication and problem-solving abilities.
  • Experience working cross-functionally with product, sales, and marketing teams.
  • Entrepreneurial mindset —comfortable operating in a fast-moving, early-stage startup.
  • Passion for AI and video technology is a plus!
  • Own the customer journey —from onboarding to expansion— ensuring a seamless and high-value experience.
  • Develop and implement scalable processes to drive adoption, retention, and customer satisfaction.
  • Act as the primary point of contact for key customers, understanding their needs and advocating for their success.
  • Proactively identify churn risks and work cross-functionally to mitigate them.
  • Provide training, best practices, and strategic guidance to help customers maximize Capsule’s impact.
  • Gather customer feedback and partner with product teams to influence feature development and roadmap priorities.
  • Create and manage customer success resources (e.g., help docs, FAQs, training materials).
  • Work closely with sales to drive renewals and expansion opportunities.
  • Lay the foundation for a high-impact customer success team as Capsule scales.
Posted 12 days ago
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