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Head Of Customer Success
Posted 27 days agoViewed
💎 Seniority level: Manager, 4+ years
🏢 Company: Nexum Consulting
🗣️ Languages: English
⏳ Experience: 4+ years
Requirements:
- Egresado o estudiante avanzado de Administración de Empresas, Contador, Marketing, Ingeniería o carreras similares
- Experiencia de al menos 4 años liderando equipos de trabajo en roles similares
- Nivel de Inglés bilingüe (excluyente)
- Excelente manejo de herramientas informáticas
- Marcado perfil comercial
Responsibilities:
- Liderar y supervisar al equipo de trabajo, garantizando su desempeño y desarrollo profesional
- Entrenar y motivar a los miembros del equipo para mejorar la satisfacción y retención de los clientes
- Alinear las metas de éxito del cliente con los objetivos comerciales de la empresa
- Participar en negociaciones comerciales con clientes claves, asegurando condiciones favorables para la empresa
- Utilizar métricas e indicadores claves para medir la satisfacción del cliente y la efectividad de las soluciones implementadas
- Gestionar situaciones de clientes insatisfechos o problemas críticos que requieren atención urgente
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