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🧭 Full-Time
💸 128000.0 - 160000.0 USD per year
🔍 Customer support technology
🏢 Company: Gladly👥 101-250💰 $40,000,000 6 months agoCustomer ServiceComputerTechnical SupportSaaSInformation TechnologySoftware
- Have 5+ years of experience as a product manager, preferably with some exposure in B2B SaaS and products for superusers
- Demonstrate strong communication skills and intuition for how to approach communication with a wide range of audiences
- Can telescope between the details and the big picture
- Are skilled at discovery, gathering, and navigating qualitative and quantitative inputs
- Know what great design looks like and care about delivering experiences modern consumers will enjoy
- Grasp technical details and understand technical constraints when working with engineers
- Build trust easily with collaborators and listen well, while also knowing how to push forward independently where needed
- Love tackling hard problems and coming up with powerfully simple solutions
- Create a vision and strategy for your product area that furthers the company goals and vision
- Deeply understand the market and customer needs to identify compelling problems worth solving and the viability of solutions, in partnership with design, marketing, and engineering
- Validate, plan, and deliver on both impactful enhancements and new products
- Collaborate across Product teams to build a cohesive product and hone your PM craft
- Bring others along in the process (Sales, Customer Success, Execs, partners, etc.), and align teams with a clear message
Artificial IntelligenceProduct ManagementAPI testingStrategic ManagementCollaborationCustomer Success
Posted 2 months ago
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