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(French & English) Customer Support Consultant, remote (Luxury Brand)

Posted 8 days agoViewed

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💎 Seniority level: Previous experience in the luxury customer support

📍 Location: Morocco, South Africa, CET

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English, French

⏳ Experience: Previous experience in the luxury customer support

🪄 Skills: Communication SkillsCustomer serviceAttention to detailWritten communicationProblem-solving skillsActive listeningSales experienceTechnical supportCRMCustomer supportSaaSPositive attitude

Requirements:
  • Fluent English and French (C1 written and spoken)
  • Previous experience in the luxury customer support
  • Attentive to details
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
  • Provide exceptional customer support via chats and emails
  • Handle inquiries in the global CRM following established processes
  • Build positive and long-lasting relationships with customers
  • Communicate with potential customers
  • Accurately update and categorize leads in the system
  • Securely work with customers’ sensitive information
  • Apply the latest and greatest customer happiness practices
  • Maintain working knowledge of our client’s products and services
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