(Networking) Technical Support Consultant (India, remotely)

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Requirements:

• Excellent English communication skills (at least C1 for both spoken and written)
• Prior experience in tech support, desktop support, or a similar role is a must
• Strong troubleshooting and problem-solving skills, attention to detail
• Basic understanding of networking (VPN/firewall/Amazon/Azure services, network as a service, cloud networking) is a must
• Basic understanding of cybersecurity, working experience with ISP
• Customer-oriented and responsible attitude
• Excellent interpersonal skills

Responsibilities:

• Provide exceptional technical support via calls, chats, and emails
• Resolve support inquiries of various difficulties
• Gather data to ensure the required technical info is collected to resolve even more complex tickets
• Gather required technical information to ensure the resolution of complex cases
• Ensure customers' satisfaction with any interaction
• Maintain working knowledge of our client’s products and services
• Securely work with customers’ sensitive information
• Communicate with developers and other departments of various IT companies to identify and troubleshoot technical issues