(Fluent English) Customer Support Consultant (Mendoza, remotely)

Posted 12 days agoViewed

💎 Seniority level: Experience in customer service is a must

📍 Location: Argentina, Argentina time

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

🗣️ Languages: English

⏳ Experience: Experience in customer service is a must

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceRESTful APIsProblem-solving skillsTechnical supportCRMCustomer supportEnglish communication

Requirements:

Excellent English skills (C1 for both spoken and written)
Experience in customer service is a must
Analytical and research skills
Strong problem-solving mindset
Positive and responsible attitude
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities:

Provide exceptional customer support via calls, chats, and emails
Build positive and long-lasting relationships with customers
Meet team KPIs
Always be up-to-date with cutting-edge technology
Securely work with customers’ sensitive information
Apply the latest and greatest customer happiness practices
Maintain working knowledge of our client’s products and services
Communicate with developers and other departments of various IT companies

Apply