Principal Program Manager

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Requirements:

• Extensive experience establishing and executing a program management function in a fast-paced, technology-driven environment.
• Deep experience in designing and executing scalable planning processes, tracking systems, and dashboards that drive continuous improvement and operational excellence.
• Proficiency in creating and interpreting metrics and dashboards, with a hands-on approach to monitoring performance and identifying areas for improvement.
• Exceptional communication skills and experience working with cross-disciplinary teams—including product, engineering, operations, and GTM—to drive alignment and execution.
• Direct experience in product management or software development, providing you with a solid understanding of the product lifecycle and the technical challenges faced by engineering teams.

Responsibilities:

• Develop and maintain a comprehensive calendar for all planning events, ensuring alignment with the broader organizational planning cadences.
• Coordinate scheduling of planning meetings—including kickoffs, retrospectives, readouts—and adjust calendars to avoid conflicts with org-wide meetings or events.
• Create and iterate on presentation decks, Airtable views, retro boards, and other tools used during planning sessions, incorporating feedback from leadership and retrospectives.
• Proactively communicate deadlines and follow up with presenters to ensure all preparatory materials are completed on time.
• Facilitate pre-meetings for leadership alignment on strategic cascade topics, ensuring decisions are cascaded effectively.
• Iterate on planning processes to maximize successful achievement of goals while minimizing unproductive overhead of planning time.
• Schedule and lead monthly meetings to keep plans on target, ensuring action items are captured, followed up, and that meetings do not conflict with other key activities.
• Own and continually refine the monthly meeting agenda format based on stakeholder feedback.
• Send timely reminders to both teams and stakeholders for agenda preparation and review.
• Maintain a comprehensive tracker of committed versus delivered features and KRs/outcomes by quarter across all teams.
• Develop visualizations that show trends over time, helping to identify process optimizations and areas for improvement.
• Monitor initiatives, escalate off-track projects, and use data insights to refine planning and execution strategies.
• Create mechanisms to track and monitor the health of large initiatives spanning multiple teams (leveraging tools such as Jira, Airtable, and Jellyfish).
• Develop best practices and templates to ensure accurate estimations, integration time, and robust testing processes.
• Serve as the escalation point when initiatives are off-track, coordinating with key stakeholders to drive rapid resolution.
• Collaborate with Data teams, Product Managers, and other stakeholders to define consistent, accurate metrics.
• Develop clear, accessible dashboards for key metrics (including team and department OKRs and baseline KPIs) to be used in regular check-ins and across all teams.
• Create and facilitate plans for how to communicate, implement and sustain organizational change in Product & Engineering
• May support supplementary projects as assigned, ensuring timely and efficient completion in line with organizational objectives and standards.