(Chinese and English) Customer Success Specialist (Remote)

Posted 14 days agoViewed

💎 Seniority level: Junior, 1-2 years

📍 Location: Malaysia, Malaysia

🔍 Industry: Customer Support

🗣️ Languages: Chinese, English

⏳ Experience: 1-2 years

🪄 Skills: Project ManagementMarketingDigital MarketingCustomer supportCustomer SuccessEnglish communicationSaaS

Fluent Chinese and English (C1/Advanced level, both)
At least 1–2 years of experience in customer success-related roles
Strong digital marketing knowledge
Experience in e-commerce, SaaS, project management, or marketing
Comfortable using Zoom, Intercom, Mixpanel, Hubspot, G-Suite, and e-commerce platforms
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Provide support as a trusted advisor for customers via emails, chats, social media, and video calls
Assist and onboard new customers
Develop digital marketing strategies
Provide weekly, bi-monthly, or monthly strategic guidance to customers
Ensure smooth customer engagement through proactive outreach
Offer best practices on product usage and marketing strategies
Keep customers updated on product releases and new features
Identify and escalate issues to the appropriate teams