Support Engineer (AMER)
S
SupabaseSoftware Development
North American time zones, North American time zonesFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 3+ years
- Required Skills
- Backend DevelopmentNode.jsPostgreSQLPythonSQLLinuxCustomer support
Requirements
- 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL).
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Responsibilities
- Provide initial and timely responses to all support cases.
- Triage support cases and escalate when necessary.
- Monitor multiple feedback channels (e.g., Github Issues & Discussions).
- Reproduce issues and create test cases if experienced with testing.
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