Support Engineer (AMER)
Company:Supabase
Location:North American time zones, North American time zones
Languages:English
Seniority level:Middle, 3+ years
Experience:3+ years
Skills:
Backend DevelopmentNode.jsPostgreSQLPythonSQLLinuxCustomer support
Requirements:
- 3+ years of experience providing developer support to technical customers.
- Proficient in SQL (ideally PostgreSQL).
- Excellent communication skills and fluency in English.
- Skilled in using Linux/Unix operating systems and the command line.
- Experienced working with GitHub Issues and Discussions.
Responsibilities:
- Provide initial and timely responses to all support cases.
- Triage support cases and escalate when necessary.
- Monitor multiple feedback channels (e.g., Github Issues & Discussions).
- Reproduce issues and create test cases if experienced with testing.
