Support Engineer
New
F
FreshpaintHealthcare technology
Remote - USFull-TimeJunior
Salary$80K - $100K; $80K – $100K • Offers Equity
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Job Details
- Experience
- 2+ years in a technical support, solutions engineering, or software engineering role; 2+ years in a customer-facing position
- Required Skills
- SQLJavascriptTypeScriptGoTechnical support
Requirements
- Have 2+ years in a technical support, solutions engineering, or software engineering role.
- Have 2+ years in a customer-facing position.
- Be able to read and write code; Go and JavaScript/TypeScript are preferred.
- Have experience troubleshooting across frontend and backend systems.
- Be familiar with databases and SQL.
- Bring strong analytical and problem-solving skills with a self-service mindset.
- Communicate clearly across a range of audiences.
- Manage multiple issues and priorities while staying organized.
- Demonstrate customer empathy and ownership.
Responsibilities
- Own and drive customer issues to resolution end-to-end.
- Troubleshoot and resolve complex technical issues across the stack.
- Investigate application behavior using Go, TypeScript, and SQL.
- Analyze system architecture and code to identify root causes.
- Partner with Engineering, Customer Success, and Account teams.
- Support customers across onboarding and ongoing usage.
- Communicate technical issues clearly to technical and non-technical audiences.
- Create and maintain internal runbooks and customer-facing documentation.
- Surface customer feedback and insights to inform product improvements.
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