Senior Support Engineer
New
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n8nWorkflow automation
You are based in one of the US states where n8n can currently hire — Texas, Virginia, Florida, New York, Massachusetts, or New Jersey — and can work Eastern Time business hours., Eastern Time business hoursFull-TimeSenior
Salary$121k-$148k per year
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Job Details
- Experience
- 5+ years of experience in technical support, support engineering, or another customer-facing engineering role
- Required Skills
- DockerNode.jsJavascriptKubernetesRESTful APIsNetworkingTechnical support
Requirements
- Have 5+ years of experience in technical support, support engineering, or another customer-facing engineering role.
- Be comfortable owning complex problems end to end.
- Have experience supporting technically sophisticated enterprise customers.
- Understand APIs, webhooks, authentication, data flows, and integrations, and be able to troubleshoot them systematically.
- Have strong networking knowledge, including DNS, HTTP/HTTPS, TCP/IP, proxies, certificates, and common connectivity issues.
- Have hands-on experience troubleshooting applications running in Kubernetes environments.
- Be comfortable using JavaScript, Node.js, Docker, logs, and developer tools to investigate and reproduce problems.
- Be able to form hypotheses, gather evidence, isolate root causes, and explain findings clearly.
- Be able to communicate complex technical concepts clearly to audiences with different levels of technical expertise.
- Be based in Texas, Virginia, Florida, New York, Massachusetts, or New Jersey and able to work Eastern Time business hours.
- Be comfortable participating in a paid on-call rotation outside standard working hours.
- Nice to have: hands-on n8n experience, self-hosted or containerized software support, workflow automation or AI tooling experience, and familiarity with observability tools.
Responsibilities
- Own complex technical issues across tickets, chat, and community channels from investigation through resolution.
- Diagnose workflow execution, API, integration, networking, self-hosted environment, and performance issues using logs, reproduction environments, and systematic debugging.
- Support enterprise customers through high-impact or business-critical issues.
- Collaborate with Engineering and Product to investigate bugs, identify root causes, and provide technical context for escalations.
- Distinguish configuration issues, product defects, integration behaviour, and infrastructure problems.
- Identify recurring customer issue patterns and propose product, reliability, and usability improvements.
- Create and improve documentation, troubleshooting guides, FAQs, internal runbooks, and knowledge-base content.
- Help evolve support processes, tooling, and automation, and participate in the paid on-call rotation.
- Share debugging approaches and technical knowledge with Support Engineers and contribute technical answers and best practices to the n8n community.
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