Strategic Partnerships Operations Administrator

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Requirements:

• Proven experience in partnership management, operations, or a similar administrative role.
• Strong organizational and project management skills with exceptional attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and data management tools.
• Ability to analyze and interpret partnership performance data.
• Self-motivated with a proactive approach to problem-solving.
• Experience managing vendor relationships is a plus.

Responsibilities:

• Oversee the onboarding process for new partners, ensuring a smooth transition and integration into our systems.
• Provide ongoing support to partners, addressing inquiries, resolving issues, and fostering strong relationships.
• Act as the primary point of contact for strategic partners, ensuring alignment with company goals and expectations.
• Manage communication across internal departments, facilitating collaboration between teams such as sales, marketing, operations, and finance.
• Serve as a liaison between internal stakeholders and external partners to ensure seamless execution of partnership initiatives.
• Collect, analyze, and prepare partnership performance data, creating reports and insights to support strategic decision-making.
• Maintain accurate records of partnership activities, including performance metrics and key deliverables.
• Maintain and update the Customer Relationship Management (CRM) system, ensuring all partnership-related information is accurate and up to date.
• Track partner interactions, agreements, and key milestones within the CRM.
• Manage all outbound lead requests for internal teams, ensuring timely and efficient distribution of leads to relevant departments.
• Coordinate with sales and business development teams to optimize lead management processes.
• Lead and manage the recruitment vendor program, evaluating potential vendors and maintaining strong relationships with existing partners.
• Ensure compliance with company policies and contractual agreements for recruitment vendors.