UX Writer

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Requirements:

• 3+ years of professional writing experience in UX writing, technical writing, or copywriting
• BA/BS degree or 4 additional years of relevant experience
• Online portfolio of consumer centric writing samples and content design, including at least two launched products
• Excellent written and verbal communication skills
• Creative problem-solving mindset
• Experience working and collaborating in Figma

Responsibilities:

• Write clear and concise copy for all aspects of the digital user experience, from form flows and landing pages to chat messages and product interfaces, across the product development lifecycle.
• Express the Brand attributes (Sincere, Encouraging, Optimistic, Refreshing, Straightforward, Caring, Knowledgeable) across multiple products and experiences while adhering to design principles, addressing research findings, and delivering on business strategy.
• Work closely and collaboratively outside of Marketing with product designers, researchers, product managers, and engineers to understand UX project requirements, opportunities, objectives, and challenges.
• Lead content discussions with partners, presenting your work, explaining your intention, and responding to feedback.
• Closely monitor creative testing outcomes to infer messaging and copy insights to document and leverage in future projects.
• Step into the shoes of our target audience to understand their needs and wants, and then balance that perspective with business objectives.
• Build and sustain close collaboration with fellow Marketing writers in Acquisition and Lifecycle to share messaging insights across all audience segments and enable a more consistent user experience in these digital touchpoints.
• Maintain UX writing discipline in the organization by adhering to style guides, established workflow process, collaborative guidelines, and best practices for design system components.
• Manage your content projects through all established workflow systems, taking full accountability for meeting required SLAs and compliance approvals. Clearly communicate status at each checkpoint and involve stakeholders as necessary.
• Carefully review your own work for correct grammar, spelling, punctuation, etc. Articulate thought process and rationale behind your work to teammates and stakeholders.
• Provide additional writing support outside of UX, as business priorities require (i.e. Brand, Lifecycle).
• Act as a subject matter expert and promote the benefits of quality UX writing internally at the company.