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(Fluent English) Community Management / Customer Support Consultant (Serbia)

Posted 29 days agoViewed

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💎 Seniority level: Junior, 6+ months

📍 Location: Serbia

🔍 Industry: Customer Support

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and LabelingUX DesignOutsourcingWeb DevelopmentTechnical SupportCall CenterInformation TechnologyTravelSoftwareSocial Media

🗣️ Languages: English

⏳ Experience: 6+ months

🪄 Skills: Communication SkillsAnalytical SkillsCustomer serviceClient relationship managementResearch skillsCRMCustomer support

Requirements:
  • Excellent English skills (at least C1 for both spoken and written)
  • At least 6+ months of experience working with X, Reddit, TripAdvisor
  • Experience in customer support
  • Analytical and research skills
  • Positive and responsible attitude
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Responsibilities:
  • Answering customer posts on X, Reddit, TripAdvisor
  • Posting media and content on company's social media profiles
  • Build positive and long-lasting relationships with customers
  • Meet team KPIs
  • Be always up-to-date with cutting-edge technology
  • Securely work with customers’ sensitive information
  • Maintain working knowledge of our client’s products and services
  • Cooperating with branding team to strengthen the company brand identity
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