Senior Manager, Marketplace Strategy & Operations

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Requirements:

• 5+ years of experience in marketplace operations with strong people management skills and managing cross-functional projects.
• Blends analytical (IQ) and relational (EQ) skills to drive business impact.
• Experience leveraging AI-driven automation workflows to streamline operations.
• Proven success in project execution, stakeholder management, and process improvement.
• Deep expertise in ATS, CRM, HRIS, and data-driven decision-making.
• Excels in ambiguous, high-growth environments, solving complex challenges.

Responsibilities:

• Attract, recruit, and onboard top-tier college counselors.
• Build and manage a strong talent pipeline.
• Conduct initial interviews and manage hiring workflows.
• Develop and implement onboarding and training programs.
• Foster a thriving community among counselors to enhance engagement and retention.
• Develop retention strategies, including compensation adjustments and performance-based incentives.
• Oversee counselor operations, ensuring a high-quality experience for both counselors and students.
• Monitor student ratings and counselor feedback.
• Manage operational roles to ensure seamless counselor integration.
• Identify and implement process improvements to enhance operational efficiency.
• Design and execute recruitment strategies.
• Represent client’s brand and mission to prospective candidates and industry partners.
• Stay up to date on market trends to refine recruitment and engagement strategies.
• Influence, leverage, and develop requirements for AI-powered automation workflows.
• Collaborate with product, engineering, and data teams to enhance AI-driven decision-making.
• Work cross-functionally to identify AI-enabled tools and platforms that drive efficiency.
• Ensure seamless integration of AI-driven solutions with ATS, CRM, HRIS, and marketplace management tools.
• Stay ahead of AI and automation trends, identifying opportunities to optimize workflows.